Can I change/cancel my order?

Your order may be modified or canceled up until the time your shipment confirmation has been generated and sent to you.  If you need to do so, reach out to us through our Contact Page using the Online Merchandise form.

Can orders be returned or exchanged?

1. Please include a note that explains whether you'd like to return the item or exchange it for another size.
   
2. Customers are responsible for return shipping costs and should use a service with tracking to ensure we receive your return.
   
3. If you have requested a refund, the amount refunded will include any taxes paid on the original purchase but will not include any shipping costs paid on the original purchase. Refunds are issued to your original payment form and may take up to 10 days to reflect.
   
4. If you requested an exchange New Belgium will pay the shipping cost of the replacement item.
   

Can I return goods purchased in brewery gift shops online? 

Items purchased online can only be returned to the online store and will not be accepted at our brewery locations and vice versa.

If I return an item, how long will it take for me to get a refund?

Assuming the item returned is still in new and good condition, you can expect a refund to be processed within 5 days of us receiving your return package. Refunds may take up to 10 days to reflect.

Do you offer gift cards?

If you plan to visit our tasting room in Fort Collins, CO or Asheville NC, you can buy a gift card online to use on location.  Please note these gift cards are for use in-store only and cannot be used for online merchandise.